AGREEMENT

GENERAL

The following terms and conditions (henceforth: the Terms and Conditions) are valid between you and “ISANG SEGYE”(may be referred to as “us” and “we”)

and apply to all use of and orders placed on ISANG SEGYE website isangsegye.com, and orders made by telephone, e-mail or by live chat with ISANG SEGYE’s Customer Service team (henceforth together: the “Website”).

ISANG SEGYE reserves the right to revise and update the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions.

Users are responsible for keeping themselves updated with such changes.

 

ACCOUNTS

When you place an order on the Website, you can choose to create an account or check out as a guest. If you choose to create an account,

we will store the information that you provide to your order such as shipping and billing address as well as email address.

 

ORDERS

Please make sure that you have read and understood the Terms and Conditions before you place an order.

After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us.

 

PRICES

All product’s prices shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time, and delivery cost will be shown on the checkout page.

 

PAYMENT

All orders can be purchased via PayPal only. If PayPal disapproved your order during the transaction, your order can be cancelled.

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

 

SHIPMENT

Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 1~2 business days during weekdays.

Please note that delivery times are provided as guidelines only, and commence from the date of dispatch.

The delivery times do not take into account possible delays caused by payment authorization and/or stock availability.

International orders will be shipped via FedEx or DHL to the shipping address you have indicated.

Since ISANG SEGYE does not provide insurance shipping, please contact isangsegyeidealworld@gmail.com if customers want to get International Shipment Insurance.

If the destination is out of the coverage of the courier, ISANG SEGYE can charge an additional delivery fee to you.

The additional charge will be sent via PayPal invoice to you, and it will be shipped after you pay it.

 

EXCHANGES & RETURNS

To request the refund or exchange for international order, please use the option on the order status or contact isangsegyeidealworld@gmail.com.

All requests for the exchange or refund must be made in 7 days from the receiving date via email or on the website.

Once customers initiate the exchange or refund, the products in original condition with a tag must be returned to us within 14 days from the receiving date.

If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function,

you have an obligation to reimburse us. Thus, ISANG SEGYE then has the right to withhold such amount of the refund.

To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with a tag attached.

 

-The exchange

Once customers request the exchange to specific size or different color in available stock, customers will get an email confirmation with a PayPal invoice requesting the purchase round-shipping fee.

After customers purchase the round-shipping fee, ISANG SEGYE will send the return label via FedEx and invoice to customers via email, then customers must return the product with those documents.

Customers can contact FedEx in their area so that customers adjust which date or time the courier picks it up.

After we receive the product and confirm that the product is in original condition as we ship it, the exchanged order will be shipped.

 

-The return & refund

After customers request the return, ISANG SEGYE will send the return label via FedEx and invoice to customers via email, then customers must return the product with those documents.

Customers can contact FedEx in their area so that customers adjust which date or time the courier picks it up.

 

After ISANG SEGYE receives the product and confirms that it is in original condition, ISANG SEGYE will refund it within 3 business days from the receiving date.

The refund proceeds via PayPal as customers purchased, and additional fee including PayPal international transaction fee(4.4% of total payment+0.30USD) and round-shipping fee(60USD)

will be subtracted from the total amount of refund.

 

PRE-ORDER POLICY

Pre-order can be canceled only before the production initiates. (4.0 Pre-order production is going to proceed on October 26, 2020.)

All pre-ordered products cannot be refunded since it is made to order with discount, however customers can get paid exchange for size once per order.

 

GUARANTEE

The guarantee lasts a year from the receiving date. Once the defect is claimed and considered as a defect caused during production in guarantee period,

customers will get free repair or full refund including transaction fee and shipping fee. ISANG SEGYE is not responsible for any damages caused by personal carelessness.

 

COPYRIGHTS

Copyrights in the documents provided in the website (including, without limitation the trademarks of ISANG SEGYE, graphics, text, photos, designs, images, data) are owned by or licensed to ISANG SEGYE and its affiliates.

You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from ISANG SEGYE.

 

COOKIES

Cookies are used in the website to improve customers' browsing experience. In addition to use for statistical purposes, cookies identify your devices and allow the website to recall your personal settings.

Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of cookies or to delete the cookie at the end of your visit.

The website may not be accessed if cookies are disabled. By browsing the website, you consent to the use of cookies.

 

INFORMATION ON THE WEBSITE

ISANG SEGYE may amend the content of the website at any time. ISANG SEGYE cannot be held responsible for any damages caused from using the website or, for that matter, not being able to use the website.

ISANG SEGYE cannot guarantee issue-free, uninterrupted, and secure access to the website.

 

ISANG SEGYE RESPONSIBILITY

ISANG SEGYE liabilities to you are limited in each separate case to these T&C unless it is stipulated by law. ISANG SEGYE must assume any liability for indirect damages such as loss of profit or

in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, internet service, natural disasters or similar cases.

ISANG SEGYE’s liabilities to you will never exceed your total purchase amount of each order. In case of force majeure, ISANG SEGYE’s obligations will be suspended.

The contract between you can ISANG SEGYE can, in such cases, be partially or fully terminated by yourself or ISANG SEGYE.

PRIVACY

ISANG SEGYE (herein after referred to as “the Company”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.”

By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.

■ Personal information collected and the means of collection 

A. Information we collect 

• The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.

o When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14. 

o When applying for services: Address, payment information

• Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.

B. Means of collecting personal information 

• Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.

■ Purpose of collection and use of personal information

The Company collects personal information for the following purposes and use. 

• Provision of services obligated by fulfillment of contract and the payment that follows 

Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services. 

• Member management 

Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices. 

• Marketing and promotional use 

Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.

■ Period of possession and utilization of personal information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.

A. Information held according to the Company’s internal policies 

Even when a member has canceled his/her membership, the member’s personal information may be retained for 00 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.

B. Grounds for holding personal information according to applicable statutes 

If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.

• Records related to contracts or withdrawal of subscription: 

o Purpose of possession: Act on Consumer Protection in Electronic Commerce

o Possession period: 5 years

• Records related to payment and supply of goods 

o Purpose of possession: Act on Consumer Protection in Electronic Commerce

o Possession period: 5 years

• Records related to consumer complaints or dispute settlement 

o Purpose of possession: Act on Consumer Protection in Electronic Commerce 

o Possession period: 3 years

• Records of log 

o Purpose of possession: Protection of Communications Secrets Act 

o Possession period: 3 months

■ Procedures and methods of discarding personal information

As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below. 

• Discarding procedure

Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law.  

• Discarding method

Use technical method to stop reproduction of personal information saved in electronic form. 

■ Disclosing personal information

As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below.  

• Prior consent from user 

• Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.

■ Consignment of collected personal information 

For the provision of services, the Company consigns collected personal information to specialized companies detailed below. 

• Consignee: [Name of delivery company]

• Details of consignment: [Delivery company’s consignment details]

• Consignee: [Name of payment gateway provider]

• Details of consignment: [Payment gateway provider’s consignment details]

 

■ The rights of users and legal representatives and methods of exercising those rights 

• The user may view or edit his/her personal information and request to terminate membership at any time. 

• To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership. 

• User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken. 

• Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made. 

• If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.

■ Install, manage and deny operation of device for automatic collection of personal information

The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer. 

The Company uses cookies for the following purposes: 

• Use and purpose of cookies 

o To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits. 

o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved. 

• Settings to reject establishment of cookies 

o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.

o Example (For Internet Explorer)

- Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy 

o However, there may be certain difficulties in using the services if you reject the installment of cookies.

■ Civil services with respect to personal information 

To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.

 

E-mail: isangsegyeidealworld@gmail.com

 

• You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge. 

• The Company shall provide prompt and sufficient answers to your report. 

• For further consultation or report on other privacy infringements, contact the following the following agencies. 

o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)

o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)

o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)

■ Duty to notify

The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications).  

• This privacy policy will be enforced starting 2020/12/24.